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None of these players will be eligible for the “Race to Elite” competition if we feel they have gained an unfair advantage over the competition. We may reach out to individual commanders where this situation may not be straight forward. Over the next 24 hours we will be investigating every affected player and performing individual commander rollbacks where we feel it’s fair to – which may include credits, assets and rank where appropriate.

To be clear – these players will not be banned. However, during this refund process, a very few (lucky) commanders received more credits than perhaps they were entitled to (5 billion credits in some cases)! We have also updated and improved the architecture and solidified our server side technology to avoid this happening again.Īfter shoring up the database, in the early hours of the 2nd of January, we automatically refunded all the affected players for their lost transactions and also granted them a 20% bonus for their troubles.

Our customer services team have been working through tickets to resolve these issues on an individual basis since the event. Some having cargo stuck in their ship, others with missions that couldn’t be completed/aborted and vanishing ships. During this period, a relatively small number of commanders were affected in various ways. Our online engineering team spotted the issue and reacted to it immediately. On January 1st 2015 around 11:00pm we had a network issue with one of our databases.

Firstly, I’d like to apologise to all commanders affected by the recent server issue we suffered over New Year.

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